PHUKET TOUR

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There is a possibility that it may be canceled depending on the weather, so please be sure to leave your contact information where we can contact you. Since pick-up and transfer is a joint tour with other tourists, pick-up may be delayed by 15 to 20 minutes due to the tour company's circumstances. Please note that delayed pickup is not our responsibility. If pickup is significantly delayed, please contact us via our local mobile phone and we will confirm with the tour company. When traveling by speedboat, be sure to wear a life jacket. Be sure to wear a life jacket and enjoy snorkeling. Please understand that the tour schedule may change without notice due to local circumstances. Children under 3 years of age, people with high blood pressure, heart disease, or pregnant women cannot use the service. We are not responsible for any problems arising from not entering the meeting location accurately.

 

*Information about weather*

The tour will proceed even if there is a little rain. (Please wait for the tour pickup.) If it rains so much that the tour is impossible, the tour company will call you before the tour. (They often call you the day before or the day of the tour.) We will call you later on the phone you left. Sometimes, the tour company may speak to you while you are in the car. If the boat is unable to leave upon arrival at the dock, it will be sent back to the hotel. In cases where the company says the boat cannot go due to bad weather, a refund is possible. (If the customer decides not to go, a full refund is not possible.) However, once the tour has already started, if you cannot use it due to bad weather, a full refund is not possible.

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*Notice regarding pickup delay

All vehicles picked up during tours and shows are jointly picked up by vehicles independently operated by the company. For join pickup, you ride together with other guests from the area (hotel). If guests from other areas (hotels) leave late, pickup may be delayed. In this case, please contact our Phuket independent travel agency, Devil's Divers, and we will notify you after confirmation. Phuket independent travel agency Devil's Divers does not directly operate tours, but provides a reservation service.​ ​Please note that the fault for the vehicle delay has nothing to do with Devil's Divers.

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※Precautions during the tour

The tour is not recommended for children under 4 years of age, seniors over 70 years of age, patients with high blood pressure, back disease, heart disease, or respiratory disease. Insurance is not applicable. Wear a life jacket in case of emergency when moving on a boat & snorkeling. Bring a small emergency fund We are not responsible for loss of valuables or cash.

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※Smoking is prohibited on Surin Island beaches.

Thailand's Marine and Beach Resources Authority has decided to ban smoking in beach tourist areas from November 2017. ​Smoking areas will be established in the area, and smoking in other areas will result in one year in prison and a fine of 100,000 baht.

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※Collecting coral and feeding fish is prohibited.

Starting in 2017, collecting corals, clams, and starfish during island tours and snorkeling tours in the Phuket area is prohibited. Do not feed bread, bananas, fruits, etc. to fish. ​If caught, fine 100,000 baht

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※Examples that are not considered complaints※

-The tour is going on even though the weather is not good.

-Tour canceled due to bad weather

-The guide is unfriendly

-Vehicle pick-up and sending time delay

-The tour is conducted differently from the official schedule.

​-The actual underwater environment does not match the photo.

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